Refund policy

How do I return an item?

As a small family owned business we work very hard and although mistakes are rare, we are not perfect and will try to make sure you are 100% satisfied with your shopping experience at HealthyBreeds.com. We hope the experience and awesome products will keep you coming back and encourage you tell all your pet-loving friends about us! If for some reason there is a shipping accident or things did not go as planned, we have a hassle-free return policy and a dedicated team of pet-loving customer service folks to make it right. All we request is that the product is not used or expired, is in the same condition you received it and is in the original packaging.

We’ll give you easy-to-follow instructions to send it back. You’ll then get your refund 3 to 5 days after we receive and process the shipment. Request a return by email, help@healthybreeds.com or by phone, (855) 727-3337 (Our normal office hours: 10:00 a.m. to 4:00 p.m. Eastern, M-F.) We'll even take care of the return shipping!

What if something is wrong with the order I received?
Damaged shipment? Received incorrect item? Product missing from your order?

First and foremost, we apologize. We'll be glad to help and want to resolve any issues quickly. To do so most expeditiously, please contact us at (855) 727-3337 or email us at help@healthybreeds.com. Please reference your order number and give us with a brief explanation of the issue at hand and we will quickly address the situation.

 

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